Shipping & Delivery
How much does shipping cost?
Shipping is FREE when you spend over $49.
Orders under $49 will incur a flat fee charge of $9.
WHERE DO YOU SHIP FROM?
Order/Product is shipped from Sydney, NSW.
How long does shipping take?
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days. You can expect your order to be dispatched within 1-3 business days in most metro areas of major cities. Outside of these areas, you should receive your order any time from four days after the time of dispatch.(Estimation as below)
– VIC, NSW, ACT: 2-14 business days
– TAS, SA: 2-14 business days
– QLD: 3-14 business days
– WA, NT: 4-14 business days
Return Policy
The pet treats cannot be returned unless it was shipped in the wrong product. And, you have to initial the return within 14 days after you received.
If we shipped you the wrong product, we will pay for the return shipping. However, the product you are returning MUST NOT be used, is in the same receive condition and it is in the original box/packaging.
Please contact us([email protected]) and we will provide you the return instruction.